Refund Policy

Last updated: April 6, 2026

1. Overview

This Refund Policy describes when and how Launchpad Developers, Inc. ("Launchpad") provides refunds for ChronoForge subscriptions. By subscribing to the Service, you agree to the terms of this policy.

2. Subscription Billing

ChronoForge subscriptions are billed in advance on a monthly or annual cycle via Stripe, Inc. Your billing cycle begins on the date you start your subscription and renews automatically on the same day each month or year unless you cancel.

All prices are in US dollars. Applicable taxes may be added based on your location.

3. Cancellation

You may cancel your ChronoForge subscription at any time through the billing settings in the Service. When you cancel:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for subsequent billing periods.
• You will retain full access to the Service until your paid period ends.
• No partial refunds are provided for unused time within a billing period.

4. Monthly Plans

Monthly subscriptions are non-refundable. If you cancel a monthly plan, you retain access until the end of the billing period but will not receive a refund for that period.

5. Annual Plans — 30-Day Refund Window

If you purchase an annual plan for the first time and are not satisfied with the Service, you may request a full refund within 30 days of your initial purchase date. This refund applies only to the first annual Subscription for a given Organization and does not apply to renewal payments, plan upgrades, or re-subscriptions after a prior cancellation. To qualify:

• Your cancellation request is submitted within 30 calendar days of the original purchase date.
• Your Organization has logged fewer than 500 total time entries during that period.
• Your account has not previously received a refund under this policy, whether under this or any other Organization account.

To request a refund under this policy, email us at hello@launchpaddevs.com with the subject line "Refund Request — Annual Plan" and include your account email address and the reason for your request. Refunds are issued to the original payment method and may take 5–10 business days to appear.

After the 30-day window, or if the 500 time entry threshold has been exceeded, annual plan fees are non-refundable and no pro-rated refunds are issued for the remaining subscription period.

Taxes and Processing Fees. Applicable taxes collected at the time of purchase are remitted to the relevant tax authority and are non-refundable where required by law. Payment processing fees charged by Stripe, Inc. may be non-recoverable, and refunds may be net of such fees where applicable.

6. Service Outage Credits

If you experience a service outage that renders ChronoForge unusable for more than 24 consecutive hours, please contact us at hello@launchpaddevs.com. We will review the incident and, at our discretion, may provide a prorated account credit for the affected period. Credits are applied to your next invoice and are not redeemable for cash.

7. Plan Downgrades

If you downgrade your Subscription to a lower-tier plan, the downgrade takes effect at the start of your next billing cycle. You will retain access to your current plan's features until the end of the current paid period. No refund or credit is issued for the difference in plan pricing within an active billing period.

If a downgrade results in your Organization exceeding the user limits of the new plan, you will be required to reduce your active Users to within the new plan's limits before the downgrade takes effect. Failure to do so may result in the downgrade being delayed until the user count is brought into compliance.

8. Disputed Charges

If you believe you have been charged in error, please contact us at hello@launchpaddevs.com within 30 days of the charge. Include your account email and the charge amount in question. We will investigate and respond within 5 business days.

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. If you initiate a chargeback without first contacting us, we reserve the right to: (a) immediately suspend or terminate your account; (b) dispute the chargeback with supporting transaction evidence; and (c) restrict future account creation. Patterns of chargeback abuse across multiple accounts or Organizations may be referred to our payment processor and may result in permanent loss of access to the Service.

9. Contact Us

For refund requests or billing questions, please contact us at hello@launchpaddevs.com.

Launchpad Developers, Inc.
West Virginia, United States